TERMS OF PURCHASE
Return of goods
When purchasing goods on the website, you as a customer have a statutory 14-day right of cancellation that applies from the time you have received an item that you have ordered.
What about returns?
You must notify us of your cancellation. The notification should be sent to us at contact@nordicspeciosa.eu. Your notification should clearly state your name, address, e-mail address, order number and the goods being returned.
You are responsible for the return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
When do returns/refunds not apply?
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
custom-made products, which have been specially tailored for you or have a distinct personal touch according to your wishes
Refund of the purchase price
We reserve the right to deduct from the refund amount a sum corresponding to the reduction in value compared to the original value of the goods in the case of a used or damaged product.
How long does it take to get my money back?
It can take up to 14 days from the time you send your return to us until our returns department has registered and processed your return. If you paid by card or direct payment, it can take between 3-5 business days until the money is available in your account again.
