{"id":1867,"date":"2024-07-11T17:32:05","date_gmt":"2024-07-11T15:32:05","guid":{"rendered":"https:\/\/www.nordicspeciosa.eu\/klacht\/"},"modified":"2026-10-04T13:00:43","modified_gmt":"2026-10-04T11:00:43","slug":"klachten","status":"publish","type":"page","link":"https:\/\/www.nordicspeciosa.eu\/nl\/klachten\/","title":{"rendered":"Klachten"},"content":{"rendered":"\n\t<section class=\"section collapse dark\" id=\"section_934465272\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"1000\" src=\"https:\/\/www.nordicspeciosa.eu\/wp-content\/uploads\/2024\/03\/Green-Maeng-Da.jpg\" class=\"bg attachment-original size-original\" alt=\"Groene Maeng Da\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse align-center\"  id=\"row-428903036\">\n\n\t<div id=\"col-105532396\" class=\"col medium-7 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-105520536\" class=\"text\">\n\t\t\n<h1>AANKOOPVOORWAARDEN<\/h1>\n\t\t\n<style>\n#text-105520536 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-419913209\" class=\"text\">\n\t\t\n<h4>5. KLACHT<\/h4>\n\t\t\n<style>\n#text-419913209 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-428903036 > .col > .col-inner {\n  padding: 30px 0px 30px 0px;\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_934465272 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n#section_934465272 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.424);\n}\n#section_934465272 .section-bg img {\n  object-position: 56% 55%;\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2071340000\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-center\"  id=\"row-1186579316\">\n\n\t<div id=\"col-638247238\" class=\"col medium-12 small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-color:rgb(230, 230, 230);border-width:1px 1px 1px 1px;\">\n\t<\/div>\n\t\t\t\n<div class=\"row align-equal\"  id=\"row-1195279597\">\n\n\t<div id=\"col-1307026880\" class=\"col medium-4 small-12 large-3\"  >\n\t\t\t\t<div class=\"col-inner\" style=\"background-color:rgb(247, 247, 247);\" >\n\t\t\t\n\t\t\t\n<h5 class=\"uppercase\">AANKOOPVOORWAARDEN<\/h5>\n\t<div class=\"ux-menu stack stack-col justify-start\">\n\t\t\n\t<div class=\"ux-menu-title flex\">\n\t\tINHOUD\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.nordicspeciosa.eu\/terms-of-purchase\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t1. Voorwaarden en bepalingen\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.nordicspeciosa.eu\/delivery\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t2. Levering\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.nordicspeciosa.eu\/payments\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t3. Betalingen\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.nordicspeciosa.eu\/return\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t4. Stuur terug.\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.nordicspeciosa.eu\/complaint\/\" >\n\t\t\t<i class=\"ux-menu-link__icon text-center icon-angle-right\" aria-hidden=\"true\"><\/i>\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t5. Klacht\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<div class=\"ux-menu-link flex menu-item\">\n\t\t<a class=\"ux-menu-link__link flex\" href=\"https:\/\/www.nordicspeciosa.eu\/integrity\/\" >\n\t\t\t\t\t\t<span class=\"ux-menu-link__text\">\n\t\t\t\t6. Integriteit\t\t\t<\/span>\n\t\t<\/a>\n\t<\/div>\n\t\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1307026880 > .col-inner {\n  padding: 30px 30px 30px 30px;\n  margin: 0px 0px -30px 0px;\n}\n@media (min-width:550px) {\n  #col-1307026880 > .col-inner {\n    padding: 50px 50px 50px 60px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1104640196\" class=\"col medium-8 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3>Wat moet ik doen als ik een klacht heb?<\/h3>\n<p>We inspecteren alle producten voordat ze naar u worden verzonden. Als het product echter beschadigd of verkeerd verzonden is wanneer het bij u aankomt, verbinden wij ons ertoe het defect kosteloos te herstellen in overeenstemming met de huidige wetgeving inzake consumentenbescherming. Je moet altijd contact met ons opnemen voor toestemming voordat je een defect product terugstuurt. De klacht moet onmiddellijk na ontdekking van het defect worden verzonden.   <\/p>\n<h3>Hoe dien je een klacht in?<\/h3>\n<p>Eventuele fouten en defecten moeten altijd worden gemeld aan contact@nordicspeciosa.eu, met vermelding van je naam, adres, e-mailadres, ordernummer en een beschrijving van het defect. Als we het defect niet kunnen verhelpen of geen vergelijkbaar product kunnen leveren, vergoeden we u het defecte product in overeenstemming met de geldende wetgeving inzake consumentenbescherming. Wij betalen de retourzending voor geautoriseerde claims. We behouden ons het recht voor om een klacht te weigeren als blijkt dat het product niet defect is in overeenstemming met de geldende wetgeving inzake consumentenbescherming. Bij klachten volgen we de richtlijnen van de Algemene Klachtencommissie, zie arn.se.    <\/p>\n<h3>In geval van geschillen en rechtskeuze<\/h3>\n<p>In het geval dat een geschil niet in overleg met de klantenservice van het bedrijf en de klant kan worden opgelost, kun je je als klant wenden tot de Nationale Raad voor consumentengeschillen, zie arn.se. Voor inwoners van een ander EU-land dan Zweden kunnen klachten online worden ingediend via het platform voor bemiddeling in geschillen van de Europese Commissie, zie http:\/\/ec.europa.eu\/consumers\/odr. In het geval van een geschil volgen we de beslissing van ARN of een gelijkwaardige geschillenbeslechtingsinstantie. Geschillen over de interpretatie of toepassing van deze algemene voorwaarden worden ge\u00efnterpreteerd in overeenstemming met de Nederlandse wet en wetgeving.  <\/p>\n\t<div id=\"gap-232313558\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-232313558 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"stack-4098909345\" class=\"stack stack-row justify-between items-center\">\n\t\t\n<a href=\"https:\/\/www.nordicspeciosa.nl\/stuur-terug\/\" class=\"button primary is-gloss is-smaller expand\" style=\"padding:8px 40px 8px 40px;\">\n\t<i class=\"icon-angle-left\" aria-hidden=\"true\"><\/i>\t<span>4. Stuur terug.<\/span>\n\t<\/a>\n\n<a href=\"https:\/\/www.nordicspeciosa.nl\/integriteit\/\" class=\"button primary is-gloss is-smaller expand\" style=\"padding:8px 40px 8px 40px;\">\n\t\t<span>6. Integriteit<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\"><\/i><\/a>\n\n\t\t\n<style>\n#stack-4098909345 > * {\n  --stack-gap: 0.5rem;\n}\n@media (min-width:550px) {\n  #stack-4098909345 > * {\n    --stack-gap: 10rem;\n  }\n}\n@media (min-width:850px) {\n  #stack-4098909345 > * {\n    --stack-gap: 16rem;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1104640196 > .col-inner {\n  padding: 30px 30px 0px 30px;\n}\n@media (min-width:550px) {\n  #col-1104640196 > .col-inner {\n    padding: 50px 40px 0px 40px;\n  }\n}\n@media (min-width:850px) {\n  #col-1104640196 > .col-inner {\n    padding: 50px 40px 10px 40px;\n  }\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-638247238 > .col-inner {\n  padding: 0px 0px 0px 0;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1954497312\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1954497312 {\n  padding-top: 30px;\n}\n@media (min-width:550px) {\n  #gap-1954497312 {\n    padding-top: 60px;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2071340000 {\n  padding-top: 0px;\n  padding-bottom: 0px;\n}\n@media (min-width:550px) {\n  #section_2071340000 {\n    padding-top: 0px;\n    padding-bottom: 0px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1867","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klachten | Nordic Speciosa<\/title>\n<meta name=\"description\" content=\"Ben je op zoek naar Karatom in Nederland? 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