TERMS OF PURCHASE
What should I do if I have a complaint?
We inspect all products before they are sent to you. However, if the product is damaged or incorrectly dispatched when it arrives, we undertake to rectify the fault free of charge in accordance with current consumer protection legislation. You must always contact us for authorisation before returning a defective product. The complaint should be sent immediately after the defect has been detected.
How do you make a complaint?
Any faults and defects must always be reported to contact@nordicspeciosa.eu, stating your name, address, e-mail address, order number and a description of the fault. If we are unable to rectify the fault or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We will pay for return shipping for authorised claims. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the event of complaints, we follow the guidelines of the General Complaints Board, see arn.se.
In case of dispute and choice of law
If a dispute cannot be resolved through agreement between the company’s customer service and the customer, you as a customer can contact the Netherlands Authority for Consumers and Markets (ACM) or the Dutch Foundation for Consumer Complaints Boards (De Geschillencommissie), see www.degeschillencommissie.nl.
For residents of an EU country other than the Netherlands, complaints can be submitted online via the European Commission’s platform for online dispute resolution: http://ec.europa.eu/consumers/odr.
In the event of a dispute, we will follow the decision of De Geschillencommissie or an equivalent dispute resolution body.
Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Dutch law and legislation.
