Kratom FAQ

Kratom is a tropical tree species from South-East Asia, scientifically known as Mitragyna speciosa. Its leaves are used in skincare for exfoliation and softening.

The legal status of kratom varies across the European Union because each state has its own regulations. In some countries, kratom is completely legal, while in others it is regulated or outright banned. It’s important to note that EU legislation allows member states to implement national control measures for new psychoactive substances, such as kratom.

To ensure compliance with local laws and regulations, it is strongly recommended that you verify the current legal status of kratom in the specific country where you intend to buy or sell it. This will help you avoid potential legal issues and ensure you act in accordance with applicable laws.

Kratom is used in skin care. As the dominant ingredient, making a body scrub with Kratom helps to remove dead skin cells. Kratom is also used in mist making due to the properties of the powder. It is important to follow the rules and laws of the country you are in.

When Kratom is used as a body scrub, the safety is acceptable.

However, the safety is very unclear when consuming Kratom. It is important to use Kratom responsibly and to follow the laws and regulations of the country you are in.

Delivery times vary depending on the shipping method and destination. If you order before 12:00, we will send the parcel the same day, then it usually takes 2-6 working days.

We offer goods letters and delivery to postal agents via DHL.

Email us at contact@nordicspeciosa.eu with your correct details as soon as you can, and we may be able to amend the order before it is dispatched.

Yes, once your order has been dispatched you will receive a tracking number via email which you can use to follow your delivery.

We accept several payment methods, including credit card and bank transfer. All payments are made via secure payment gateways.

Yes, we use encrypted payment systems to ensure that your payment information is safe and protected.

At the moment we do not offer payment by invoice.

If your payment fails, try again using the same or a different payment method. If it still doesn’t work, feel free to contact our customer service for help.

We offer a 30-day return policy for unused and unopened products. Please contact our customer service to initiate a return.

To return a product, please contact our customer service to receive a return shipping label and instructions.

Refunds are processed within 2-10 working days after we receive and check your returned product.

Yes, we offer exchanges for unused and unopened products within 30 days of purchase. Please contact our customer service to initiate an exchange.